Effective Date: January 1, 2025
Last Updated: January 1, 2025
At Academy of Speech, we are committed to providing high-quality educational services. This Refund Policy outlines the terms and conditions under which refunds may be requested and processed.
By enrolling in our courses or using our services, you agree to this Refund Policy. Please read it carefully before making a purchase.
Important: This Refund Policy should be read in conjunction with our Terms and Conditions. In case of any conflict between this Refund Policy and the Terms and Conditions, this Refund Policy shall prevail regarding refund matters.
Academy of Speech
51 Isabelle Lodge Jadeville
TS10 3NS, United Kingdom
Email: [email protected]
Phone: +442280965681
Registration Number: 03929145
In accordance with UK Consumer Contracts Regulations 2013, if you purchase our services online or by phone (distance selling), you have the right to cancel your order within 14 calendar days from the date of purchase without providing any reason.
To cancel your order during the cooling-off period, you must inform us of your decision by a clear statement sent to:
You will lose your right to the 14-day cooling-off period if:
If you cancel within the cooling-off period and have not begun using the service, we will refund 100% of the amount paid within 14 days of receiving your cancellation notice.
| Cancellation Timing | Refund Amount |
|---|---|
| More than 48 hours before scheduled session | 100% refund or free rescheduling |
| 24-48 hours before scheduled session | 50% refund or rescheduling with £20 fee |
| Less than 24 hours before scheduled session | No refund; rescheduling subject to availability and £40 fee |
| No-show without notice | No refund; full session fee charged |
All refund calculations are based on the package price, not individual session pricing.
Digital course materials and online courses are generally non-refundable once access has been granted and materials have been downloaded or viewed. Refunds may be considered within 48 hours of purchase if no materials have been accessed.
In case of serious illness or medical emergency (yours or immediate family member), we may offer:
Medical documentation from a qualified healthcare provider must be provided within 7 days of the missed session.
If we cancel a course due to insufficient enrollment, instructor unavailability, or other circumstances, you will receive:
We will notify you of cancellation at least 48 hours before the scheduled start time whenever possible.
If the assigned instructor changes, you may request:
Requests must be made within 7 days of notification of the instructor change.
If you are dissatisfied with the quality of service:
Refunds for dissatisfaction are evaluated on a case-by-case basis and require legitimate, documented concerns.
The following are non-refundable under any circumstances:
To request a refund, please follow these steps:
Refunds will be issued using the same payment method used for the original purchase. If this is not possible, we will contact you to arrange an alternative method.
Instead of a refund, you may request to transfer your enrollment to:
Transfers are subject to availability and may incur an administrative fee of £25-£50 depending on timing and circumstances.
In some cases, we may offer course credits instead of refunds:
If you believe you have been charged incorrectly:
Please contact us before disputing charges with your bank or credit card company. Most issues can be resolved quickly through direct communication.
This Refund Policy does not affect your statutory rights as a consumer under UK law, including:
If services are not provided with reasonable care and skill, you may be entitled to remedies including price reduction or refund.
For corporate training packages and business-to-business transactions, different terms may apply as agreed in writing. Corporate clients should refer to their specific service agreement.
If we are unable to provide services due to events beyond our reasonable control (natural disasters, pandemics, government restrictions, etc.):
We reserve the right to modify this Refund Policy at any time. Changes will:
Your continued use of our services after changes constitutes acceptance of the modified policy.
For refund requests or questions about this policy, please contact us:
Academy of Speech
Email: [email protected] (preferred method for refund requests)
Phone: +442280965681
Address: 51 Isabelle Lodge Jadeville, TS10 3NS, United Kingdom
Business Hours: Monday-Friday: 9:00-20:00, Saturday: 10:00-18:00
We aim to respond to all refund requests within 5 business days.
If you are not satisfied with how we have handled your refund request:
For UK consumers, you may also contact Citizens Advice Consumer Service or use the Online Dispute Resolution platform provided by the European Commission.
This Refund Policy complies with UK consumer protection laws and Google Ads policies. By purchasing our services, you acknowledge that you have read and understood this policy.